Very Very poor customer service

Went to vodacom Klerksdorp today to transfer my phone from my dad's name to mine... I sat there from 10:30 up until 16:00 with no assistance from vodacom at all.. The consultant tried to help from her side to the best of her capabilities but no one seem to care about me, the customer wanting to spend money by Vodacom..

At first I was told to come back in an hour so I went home and when I came back nothing was resolved of the quote order that had been open since 2020..

This is very poor coming from vodacom. Treating a customer of 11 years this way is unacceptable.. No apology was send my way and nothing was done to compensate my time wasted or all the Petrol I was driving out.

I will take the R750 that I wanted to spend monthly and go to mtn and will refer family, friends and work colleagues to do the same..

Highly and utterly disappointed