VERY VERY POOR CUSTOMER SERVICE

I have been a Vodacom customer for many years. On the 2 August I called the Retentions dept to try to cancel my Data contract. I spoke to a guy named Jerome who ask me not to cancel the contract but change it and he would apply certain rewards to my account thereby reducing my subscriptions. I then accepted his proposal. On further review of his suggestion I double checked with vodacom to check if all was in order and then realized that Jerome had made an error in his calculation and that I would be paying alot more for my subscriptions than he promised.

I then contacted Retentions again on 5 August 2021 and asked a young lady (whose name I forgot to write down) to please cancel the options that Jerome had setup on my account and she then promised to escalate the matter.

I then received an sms soon after stating that a consultant will get back to me shortly. After about 4/5 days no one contacted me so I called the Rententions Dept once again and spoke to a consultant named Mykyle Pillay, he promised to look into my account issues and get back to me the next day but did not.

I then called the Retentions dept again about a week later and spoke to another consultant named Nico Terumal who again promised me that he will look into my account and get back to me the very next day. He, however, also did not get back to me.

This has left me very upset and disappointed due to the extremely poor service that I am receiving from Vodacom.

I am now hoping that this review will help me finally get the Assistance that I require.

Peter R Sutton