Very very poor and ineffectual service.

I entered into a contract with them to provide internet service to my home which is in an outlying area. They confirmed that there was coverage and I went ahead. I deal with them because Vodacom are imposable to deal with. The internet did not work. I called the salesperson and he said that I mustn't deal with him as he is not vodacom and will not help me. This same sales rep misrepresented the contract by insisting it was 5g and even when I asked for confirmation, he insisted that it was 5g. But it wasn't, it was 5GHz as in 2,4GHz and it was just LTE. 18 months of hassling vodacom and getting nowhere I went to ICASA and received the following from vodacom through ICASA.

RESOLUTION. We contacted the customer telephonically and confirmed via email that the account has been closed and no further payments will be required from him. We also informed him that the credit bureau information will be updated within 7 working days.

6 Months later they handed me over to their debt collectors. I got hold of the manager at Vodacom4U East London and she was totally unable to sort out the problem. She just washed her hands of the matter and said I'm on my own. Really!! This is the company that misrepresented the contract, refused to take responsibility for getting the internet to work and then could not get vodacom to honour their email saying that the account had been closed and no money due.

Just be careful when dealing with the company.

Regards