TM
Thandeka M

1 reviews | Active since Jul 2018

16 Aug 2018, 17:05

VERY VERY ****ED OFF

Vodacom has messed up my account again, spoke to Romani who put the phone down when I was showing my frustations, called back and spoke to Solly who are already very useless both of them from accounts department. Vodacom did not debit my account again and I must now have my line blocked. Someone must call me to resolve this, I will not have them double debit my accont this month and I am definately not accomodating any special debit order for missed premium. I want this contract cancelled without penalty/pre-mature cancellation fee. I will not deal with Vodacom's ineptness anymore..........

0
Replies (2)
Vodacom
Vodacom's reply16 Aug 2018, 17:40
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2018, 08:26
Official

Hi Thandeka

As per our telephonic conversation, your query has been addressed and resolved.

I've emailed you as promised too.

Kind Regards

DL