VERY VERY IRRITATED AND UPSET BAD BAD SERVICE

Good day I am not happy with the service received thus far with Vodacom repairs. I upgrade my contract and received my new Xiaomi note 10 on the 28 January 2022 On the 14th the new Phone started giving issues whereby it couldn't connect to a network, I then went to Voda world in Midrand on the 17th February and they booked the phone in for assessment and repair , i have been following up non stop by calling and emailing only to get the same response. Job number ***3 the escalation mail ref is EC-1E33-1F4MTZ. Basically what frustrates me the most is its so easy to get your new phone but how long must i wait to get it back from repairs. i basically only had this Phone for 14 days and now its been in for assessment for 22 days. Please can someone who actually cares about the customer assist here either fix my phone or please can I have a new one I mean its a contract that i am paying for but cant use the phone. Vodacom did give me a LOAN phone however the LOAN phone is the cheapest and ****iest phone that hardly works. PLEASE ASSIST URGENTLY, CURRENTLY A VER ****ED OF CUSTOMER.