Very very Disappointing!

I made an application for one of their Black Friday offers more a month ago, I haven't received the device to date! I was Initially informed that my online application wasn't appearing on their end (this after having received a confirmation SMS!), went through a new application process with their Social media Team, had an endless back and forth with the Team regarding my delivery address, was contacted by a different courier company who attempted to deliver at an incorrect address, received an SMS confirming that my device has been delivered, yet I wasn't the recipient. When I raised this I was told that they will investigate and get back to me, 5 days ago! Called them today only to be informed that the courier vehicle was actually hijacked on the 21st and the device was actually not delivered. The fact that I had to chase after them for updates and made to wait this long is inexcusable and sadly I had to request that they cancel my contract today before we go any further, never expected this from Vodacom!