Very Very Disappointed In Vodacom Service.....

To Whom It May Concern,

I am writing to express my deep disappointment with the service I have received from Vodacom regarding my recent Fibre package order.

While the sales process was swift and enthusiastic, the post-sale experience has been entirely unsatisfactory. I was assured that the service would be installed within 2–3 days; it has now been over 3 weeks, and the matter is still unresolved. Responsibilities appear to be passed from one department to another without any accountability or effective communication.

Adding to the frustration, I’ve now been informed that I cannot collect the router myself—it must be delivered at an additional cost. The hidden charges, combined with what I perceive to be substandard customer service, suggest a system focused more on revenue than on customer satisfaction.

To make matters worse, the supp**** router offers poor performance, and customers are expected to purchase additional extenders and mesh systems to achieve acceptable coverage—once again, at extra cost.

At this point, I’m seriously considering cancelling the entire service. I request that a representative from Vodacom contact me as soon as possible to resolve this issue.