Very very disappointed by Vodacom

Item: Vodacom
Rating: 1
Author: Grace M

I am very disappointed with the service I got from Vodacom, when you want to upgrade they don't want to give you options they want to choose for us and put a lot of add on on you Bill.

I went to Makro store to go do my upgrade I was told that Vodacom system they put upfront payment of 30K how possible is that they even show me on the screen. I was shocked?? I think I should cancel my contract with this company.

They want us to upgrade on their on-line where they will choose options we don't want...

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Mar 2025, 07:59

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply03 Mar 2025, 07:59

Official

Grace M's updateReviewer Update

04 Mar 2025, 20:49

Hi Team Vodacom

I am still an happy at your service you want us to take your cell phone deals that doesn't suit us but pay a lot of money than taking upgrade on the store where given a chance to go through your contract before signing and understand everything.

Very disappointed and frustrated at the same time..

Grace M's update04 Mar 2025, 20:49

Reviewer Update