1 reviews | Active since Jun 2017

06 Dec 2019, 23:32

Very very bad service provider

Extremely Extremely frustrated with Vodacom I being trying to whole afternoons to get hold of help at Vodacome. I suspected that someone is trying to do a simswap with my number and I didnt authorize that 1. Cant get through the customer service 2. Try to chat on line, iam directed to Tobi, Tobi cant direct me to a live person 3. Went to Southgate Mall Vodacom shops both the shops could help, one of the staff suggested that I call customers service after 8 still jo live person to talk to. 4. Went online again on contacts all the emails provided are unavailable

I being using Vodacom for more tha 20 years but this is the most frustrating about any service provider. Because I cant get help while I suspect that someone is trying to do a simswap without my Authority and if I got to be a victim of simswap ********** and I cant help from my service provider. I will definitely sue Vodacom very bad.

If in anyway I want a simswap I will go to Vodacom shop.

0
Replies (1)
Vodacom
Vodacom's reply07 Dec 2019, 13:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team