JS
Jabu S

1 reviews | Active since Aug 2009

31 Oct 2024, 09:12

VERY VERY BAD SERVICE FROM VODACOM

***-732309 SR*** Vodacom fibre delete my fibre service due to their internal system error. I was forced to reapply ad im sitting 4 weeks without internet when my account is up to date. Been calling the contact center and all im told is that they logging with Vuma and it will take 48 hr, to date it has taken 3 weeks and they cant sort me out. Now they delivered a router and when i call in they tell me that they will log with vuma again, ohh guess this...im waiting again for 48-72 hr while their expect engineer sorting out. Im so fed up with vodacom now, can they just come and fetch their routers and i will find another service provider. Vodacom deserves a minus 10 rating on this.

And if there are any fibre providers in and around vereeniging please contact me. im so fed up right now with vodacom...all they always tell me is that they a escalating, their agents clearly dont know the process of escalations...On this one Vodacom you deserve a trophy made out of *** dang...

0
Replies (2)
Vodacom
Vodacom's reply31 Oct 2024, 10:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JS
Jabu S's update31 Oct 2024, 18:17
Reviewer Update
Hi Vodacom,

As always, even when complain you still fail to contact me as per you above reply.

I still say your services and your people give bad service.

Regards,