Very Very bad service

what a sad and disappointing experience. got my laptop on contract from Vodacom (another big disappointment!!) and ever since i received it, there was issues with it. HP Support was very helpful the first time and it was booked in with Ensure IT Services. They replaced the SSD, and it worked for 10 days - when i send it back because the problem still exists, they simply say that they can't find anything wrong, and my laptop was returned. (cost me about R2000 for couriers to take and return my laptop every time). logging a case on HP Support website doesn.t help me - it's being closed within 5 minutes after logging it and no one calls back or event sent a mail. The end result of this upgrade is that I am sitting with a brand-new laptop that I can't use to its fullest potential and all the roll players (Vodacom, HP and Ensure IT services) are just ignoring me. And I still have to pay for it every month otherwise Vodacom hands me over