Very very bad service and breach of contract by Vodacom!!!

This is the worst service I ever receive from Vodacom!!! On my contract number, ********** 242, I log a dispute in September, October, November 2018 and again in January, February 2019 and 1 May 2019 again. Till this date the dispute have not been resolved. Query with Ref no 1- ********** ********** and 1- ********** ********** was logged. I can not find the other ref numbers. On 1 May 2019, I send an e-mail to customer care with my query, up to date, I did not even receive a query number, only an automated mail state that they have receive my query. I did not even receive feedback on any of these queries.

My query is as follows;- - During 2016, I took out a 10Gb data contract on the number ********** 242 for the amount of R99.00 (VAT inclusive) for a period of 24 months. - However Vodacom did not kept to this contract because they change my contract from the beginning of August 2018 to R299 (VAT inclusive) without informing or even talk to me. - This is breach of contract and money I will not pay. If it was by mistake, the contract is still in place and can’t Vodacom just change the contract as they wish. Because of the above-mentioned, I cancelled my debit order and pay only the amount of my current contracts. Vodacom keep on telling me that my account is in arrears but did nothing, nothing at all to rectify my account.

I am looking to change to another service provider and cancel all my Vodacom account.

Vodacom must not phone me, except if they have rectify my account.