1 reviews | Active since May 2014
Very very bad service
<p>On the 17th of June, I’ve app**** for a new cellphone contract via Vodacom online where the website was unable to process my order and after that I called ********** 4 where I was helped with my application. The application was successful and the lady told me that I will receive a call from Vodacom to verify my order. I did not receive any call and on the 20th of June, I called the above number just to get the status of my application where the lady told me that I will receive my order before Friday (23 June). On Friday, I called again because I didn’t receive my parcel and I was told that the courier company has been trying to call me to deliver my parcel and according them I was not answering my phone.</p> <p> </p> <p>I got irritated because at first I didn’t receive any email or sms regarding my order details like tracking number or the update of my order and secondly I did not receive any call from anyone and they had to lie to my face??? Vodacom now has too many customers that’s why they even forget the basic customer service. I told the lady on Friday to cancel my order and she had to tell me to call the courier company like really???? Tomorrow I am cancelling all my contracts from Vodacom, I am sure I can receive a better service from another service provider.</p> <p> </p> <p>ALL I CAN SAY IS VODACOM WILL NEVER SEE ME AGAIN!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
