TS
Tshepang S

1 reviews | Active since May 2014

25 Jun 2017, 21:22

Very very bad service

<p>On the 17th of June, I’ve app**** for a new cellphone contract via Vodacom online where the website was unable to process my order and after that I called ********** 4 where I was helped with my application. The application was successful and the lady told me that I will receive a call from Vodacom to verify my order. I did not receive any call and on the 20th of June, I called the above number just to get the status of my application where the lady told me that I will receive my order before Friday (23 June). On Friday, I called again because I didn’t receive my parcel and I was told that the courier company has been trying to call me to deliver my parcel and according them I was not answering my phone.</p> <p> </p> <p>I got irritated because at first I didn’t receive any email or sms regarding my order details like tracking number or the update of my order and secondly I did not receive any call from anyone and they had to lie to my face??? Vodacom now has too many customers that’s why they even forget the basic customer service. I told the lady on Friday to cancel my order and she had to tell me to call the courier company like really???? Tomorrow I am cancelling all my contracts from Vodacom, I am sure I can receive a better service from another service provider.</p> <p> </p> <p>ALL I CAN SAY IS VODACOM WILL NEVER SEE ME AGAIN!!!</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jun 2017, 13:22
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team