Very very bad service

On monday 25 May at around 14:47 i was called from vodacom that a person was trying to do a sim swap on my behalf.I told Senzo the guy from vodacom who called me that it was not me,so he said he will stop it.He asked me 4 questions and then told me to switch off my phone for 15min and switch it back on after that.He called and said i must create a password so no one can do a sum swap without that password.From 6pm that night my sim did not work anymore up until now,i tried customare care for 3days now,o did not find any help cause it give you options that i dont need.So now i have lost my number that is ***,my 1 gig data n bought and my 30 day whats app ticket.I am very disappointed in vodacom,i will not leave this matter cause my cellphone banking is connected to this number.Im temporarily using this *** number that belongs to my friend.I am going to take this matter further.