TK
Thandeka K

1 reviews | Active since Dec 2018

24 Dec 2018, 19:20

Very very bad service

At Newcastle mall branch. The Manger is rude she made some very personal comments about me that I am taking my Frustration out on her.

The seven day rule was not explained to the client, even the sales person that sold us the phone is not aware of this rule.

I am going to be taking this matter to the ombudsman for un ethical selling and miss representation.

I will take this up with my lawyers.

When I will make sure that Vodacom never treats its clients is such a demeaning manner, no respect for your clients.

Managers names Mound she was pulling her face for me and greening. The manager does not even know the call centre number No wonder your service is soo poor because the leaderships attitude stinks.

The call centre gave me a wrong email for complaints

How do I prove as client that the phone is faulty, I am at the mercy of Vodacom. I as consumer do not have right, it's scary

Regards

Unhappy client.

0
Replies (2)
Vodacom
Vodacom's reply25 Dec 2018, 09:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply28 Jan 2019, 17:49
Official
Dear Thandeka, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards  Consumer Website Team(SA)