Very very bad service

After sending the Deceased accounts management forms the person proceded to convert and cancel the contracts and send a deaceased claim for the canceled contracts in which two contrancts was marked for change of ownership and not cancellation. No one contanced me with regards to change of ownership and my phone was disconnected for the past week. Every time I phone Vodacom I get a different answer to fix it and get my phone reconnedted. On the Help page on their website it states " What happens after my documents have been submitted?

i. Once the requested documentation has been submitted, you will receive a reference number via a system generated SMS.

ii. Your selected option will then be performed as specified on the Deceased accounts management form.

iii. One of our consultants will contact you within 3 working days, to provide you with feedback." which clearly did not happen this contract was with Vodacom for the past 24 years and when the contract is due for upgrade I'm not going to concider to upgrade from this services I received from Vodacom.