Very very bad client service

They phoned me to upgrade and said i can change the package after 3 months. Now to my surprise they did a sim card upgrade for 24 months. I did not approve this and requisted a reversal. When i went to vodacom they said the consultant dis not even referred my request for reversal after more than 1 week. She said it would take 24 to 48 ours to resolve. THIS IS NOT ON YOU NEED TO RESOVE MY QUIERY ASAP OR I WILL TAKE THIS TO TOP MANAGEMENT TO RESOLVE.

Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.