LM
Leon M
1 reviews | Active since Feb 2010
09 Dec 2019, 17:37
Very useless Vodacom
This is the worst I have been treated by any business ever! In October I app**** for an upgrade on my line on a two for one special. I had to phone several times before my application was processed. Eventually I received the phones and was very disappointed, it had micro USB chargers and used Micro sima not nano sims. I called to return the phones within 20 Minutes of receiving them. Then the wait started for Vodacom to collect again I had to phone several times. After collection I did a proper search and decided which phone I wanted. I was informed that my line will only be due for an upgrade in 2021. I called vodacom online and was instructed to send an email and the matter will be resolved within 24 hours after 3 days I called and was informed they will report it and the back office will handle it, but they did put me trough to retentions. A very friendly lady helped me and appogised and even gave me 75 % discount on a 2 gig subscription. She told me the phone will be delivered in approximately a week. 30 Nov I received an sms that my order was processed. It was a little late but at least it was done. Then I started to wait for the phone. Today I phoned vodacom got disconnected 4 times eventually someone answered. I was told I app**** for a Sim only deal, which I most definitely did not. I need the replacement device urgently but once again my upgrade options are blocked by. Please cancel my line I want to go to MTN Vodacom service is shocking.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Dec 2019, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2019, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Dec 2019, 14:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2019, 14:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has now been resolved. Regards Consumer Website Team
Best regards,
LM
Leon M's updateReviewer Update
19 Dec 2019, 21:43Resolved how? I had to call you again. The query might be resolved on your system by someone to lazy to breath toking a box on their screen, but I checked again tonight my number is still no eligible for porting or upgrading. So please tell me what was resolved? I can tell you NOTHING! Expect a complaint at the consumer commission, you did not even try.
LM
Leon M's update19 Dec 2019, 21:43
Reviewer Update
Resolved how? I had to call you again. The query might be resolved on your system by someone to lazy to breath toking a box on their screen, but I checked again tonight my number is still no eligible for porting or upgrading. So please tell me what was resolved? I can tell you NOTHING! Expect a complaint at the consumer commission, you did not even try.