Very useless service provider

Item: Vodacom
Rating: 1
Author: Joyce L

Vodacom refuses to provide us proof that my brothers cellphone number was hacked. He’s been sent from pillar to post. @vodacom They can see that the sim swap was done but they refuse to give him the proof in writing

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Dec 2021, 07:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply31 Dec 2021, 07:17

Official

Best regards,

Vodacom's replyOfficial

31 Dec 2021, 08:55

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly email the Forensics Division to *** for further investigation and feedback.

Please refer to link below:

https://help.vodacom.co.za/personal/subtopics/55/Mysecurity/357/Report-****s-&-hoaxes?icmp=Home%2FFooter%2FReport****s%3Ficmp%3DHome%2FFooter%2FReport****s

Regards Consumer Website Team

Best regards,

Vodacom's reply31 Dec 2021, 08:55

Official

Best regards,