Very URGENT complaint to top management of VODACOM

Good Day,

Please see attached and do not reply by giving me any more numbers to phone as they send you from pillar to post without helping you and eventually the line gets terminated. I have been through this operation SEVERAL TIMES in the last few months. I have also visited the local Vodacom branch several times without any success.

I have tirelessly tried to object to the contracts terms, this is not a valid agreement (contract) and due to the lack of any form of proof from your side i.e voice recording, e-mail or any other form of communication I, therefore, insist that you cancel the invalid contracts as it stands now and return all my numbers to Prepaid as discussed with your agent that phoned me. I can tell you know that if this is not done immediately that I will be forced to take this matter to ICASA. Vodacom has no right to just add contract terms as they like.