Hellopeter
Share Your Experience
TT
Theo T

1 reviews | Active since Jan 2019

03 Jan 2019, 11:23

Very upset with Vodacom's bad communication/systems

Good day

I would have preferred to give a zero rating... I did an upgrade on the 1st of September 2018 which is supposedly my 22 month of my standing contract. I paid the full outstanding balance of my account end of September, October and November. This month I am expected to pay this amount again. To my knowledge this will mean that I paid for 25 Months and not only 24.

My outstanding balance for January, according to the call center will be the same amount for January 2019. How can this be???

I decided on a more affordable option when I upgraded and that would have made a difference on my outstanding balance.

I expect that Vodacom to phone me, rectify this problem and credit my account ASAP.

I also got an sms today stating that I will be due for ANOTHER upgrade early in 2020. How the heck is this possible!!!!

Very unhappy customer.... **********

0
Replies (2)
Vodacom
Vodacom's reply03 Jan 2019, 14:24
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
TT
Theo T's update10 Jan 2019, 16:08
Reviewer Update
And still nothing has been done to resolve my issue. Sent another email to customer care yesterday! Received an account with an outstanding balance for December (Paid on the 3rd of January 2019) And still the amount that I am unhappy with reflected as an outstanding balance for January as well. I cannot understand why the service is so poor. Haven't had any issues with Vodacom for the whole period until September 2018. ARE YOU GOING TO RESOLVE MY ISSUE OR NOT!?!? Seems like the company has a general lack in interest of their customer service...