Very upset regarding online upgrade

<p><span style="color: #000000; font-family: Verdana, sans-serif; font-size: 14.2667px;">Good Day, I did an upgrade online on the 17 Oct, I was advised, it takes 5 – 7 working days for the delivery of the phone, today is the 7</span><sup style="color: #000000; font-family: Verdana, sans-serif;">th</sup><span style="color: #000000; font-family: Verdana, sans-serif; font-size: 14.2667px;"> working day, and since I have not receive any sms to date from the delivery company, I enquired it this morning via online chat. The agent who assisted me, informed me that my upgrade has not yet been processed as there was a backlog for the confirmations. I must say that I was very very upset to have found out like this, as NO notification or call was made to notify me of this, here I am sitting and waiting patiently for the delivery, hoping to surprise my mom this weekend with her new phone. So THANK YOU VODACOM for ruining my mom’s surprise. I really must say that your website is very deceiving, on there you advertise next day delivery….but you advise telephonically 5 – 7 days…hmmm and then you don’t even live up to that!! I was also informed that I would receive confirmation call throughout the day, it’s now and guess what…still no call, how long is this going to take?????? When will this upgrade be finalised and when can I expect my phone???? I really expected a lot more from Vodacom, as this is not the first time I do an upgrade online, the previous time there was no delay.</span></p>