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EB
ELBIE B

1 reviews | Active since Nov 2016

13 Sept 2021, 10:07

VERY UPSET CLIENT, BAD SERVIVE

I spoke to them close to a month ago, i can't phone, no data no sms. I've been with them for close to 30 year, i've got about 5 contracts with the. No manager ever available.

Everytime i phone they've got a different story. No mana

0
Replies (4)
Vodacom
Vodacom's reply13 Sept 2021, 10:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

EB
ELBIE B's update13 Sept 2021, 15:42
Reviewer Update
Good day, up to now i had no call feom any consultant. This is how Vodacom treats there clients.
EB
ELBIE B's update14 Sept 2021, 11:24
Reviewer Update
Good day, still no reply at all. What a joke.
Vodacom
Vodacom's reply20 Sept 2021, 13:09
Official
Dear Elbie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the discounted minutes has been added.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team

Best regards,