VERY UPSET CLIENT

VERY UPSET CLIENT I am sick and tired of Vodacom, I have paid in advance for this fibre yet I keep getting disconnected. When I call to query I am told that I have to make another payment then I will be connected again, why when I am IN CREDIT!!! I work from home and have not been able to consistently be productive for the past 2 months because of call center agents that refuse to help me. I need someone who know what they are doing to reconnect my services as a matter of urgency, my business is dying because of you!!! Fix it! I have been patient and I've had enough now!