1 reviews | Active since Dec 2016

29 Dec 2016, 06:02

Very upset at 6am

<p>I took a contract with Vodacom for a router this was a contract for 199 pm 5 gigs of data. They charged me just over R200 last month but I let it go thinking it's prorata or something. This month they decide to ***** me over and take R481!!!!! How do you do this? This is not what was agreed on , they have not kept to their side of the deal and I would like to just cancel this whole thing as in no way has Vodacom been fair!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2016, 08:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team