Very upset

On 14 May, i spoke to Khuliso and made arrangements to pay R3100 by 31.05.2015, he confirmed if i did not make arrangement on my account by the close of the business day of 14.05.2015, Vodacom would have removed my cell phone number on this contract from the network. I specifically told him i dont have the money to pay the account on that day but will make sure the arrears will be paid by the end of the month. He even said i can also pay at least 70% of the arrears and Vodacom will remove the hard lock. Today i spoke to Phumzile Shoba who informed me Vodacom removed the cell phone numbers on my contract from the network. i was surprised as this was not what i agreed to with Khuliso. I am not going through the process of getting these numbers loaded on the network again, as i made arrangement and was not informed of this, only when i called today was i informed of what transpired, you have my email. I was told this was done by the system, surely a manager can override this. i pay vodacom a lot of money every month. i want my cellphone number to be placed back on the network. I am well aware that my account with Vodacom is in arrears and i am attempting to rectify this,please assist