very unsatisfied with vodocom paarl

i went to upgrade my contract, after everything was done and i recieved my phone we went home and my new phone huawei mate 20 lite had to update... after updating the software my whatsapp messages started dissapearing and i immediately uninstalled and installed the app. it was stil making the same glitches... my contacts messages did not show when my phone gave me notifications. i contacted the vodocom tuck shop immediately and they said i should just try resetting again and i did... but it still did not work... when i went back to the shop for the first time the one employee did not know hoe to help me... he was not eager to help or able to help me... he also kept saying the same rhyme over and over and i told him i already did the reset and uninstalled the app he went to the manager to ask for help, but we waited a long time and the manager did not seem like he wanted to help... we left with the phone and the problem was not resolved. the next day we went tot the shop again and this time another employee did not try and help us and was very rude and interrupting. after being very persistent and the employee telling us there is nothing wrong with the phone we were in the 7 days out of box failure. they sent in the phone to the head offices in joburg. we waited a long time for the phone and the employees failed to contact us. finally when the phone arrived they told us the head offices wil not be swapping the phone and the problem is resolved. when i got the phone back just a few moments after i left i noticed a chip on the side of the phone and scratch marks on the back of the phone. i returned and the it guy immediately showed an attitude and anger and looked irritated and did not flinch one inch to help with the problem. one employee said they will call the head office and ask if they noticed any damage... i gave the phone back in a week in mint condition... i got the phone back with damages... there was no honesty or effort to try and help me. they kept saying they cannot do anything... but what now...i give a phone brand new within a week and get w damaged phone back and it's no ones fault. my experience was very bad and the staff of vodocom was not trying to help... but simmer