Very unsatisfied with Vodacom Fiber

Item: Vodacom
Rating: 1
Author: Desmond F

-1 Rating.

I have been struggling with my fiber network for 3 weeks. I have been calling and speaking to a number of consultants after 4 days they log a ticket then again I have to wait for assistance. They tell me its fixed and then the day after I am getting throttled again sitting without internet.

Very unsatisfied.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

11 Nov 2023, 11:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Nov 2023, 11:01

Official