VERY Unsatisfied with vodacom

In May 2021 I got unemployed due to being Covid-19 positive and I tried to make arrangements with vodacom for my payments.. Some male agent told me I must email them an unemployment letter from my employer (I do not have an employer because I am unemployed) I did receive half of my data and airtime in June and thee full data and airtime in July.. I am in arrears with R1268 due to the first agent that did not solve my problem the correct way. After I spoke to vodacom again and finally got assisted they switched me over to prepaid and took all my data and airtime which I am liable to pay for. I bought airtime and switched it over to minutes.. I lost all the minutes, airtime and data and now I must pay that amount of R1268.. How can I fully pay my contract if they take my airtime and stuff.. I really feel this is very unfair. My contract is R414 every month I can't even see my incoming calls because everything shows Private Number. I am very unsatisfied with vodacom and it feels like they are robbing the people because how can I pay a full month of the service if I only received half of it and the next month when finally getting assistance from them they takr the rest of my data and airtime and switched my cellular network off for 24 hours.. I tried to call vodacom a few times but no answer and I even requested call backs a few times - without getting any assistance..