LT
Linda T

1 reviews | Active since Nov 2024

25 Nov 2024, 08:01

Very unsatisfied Customer

So many previous complaints and still terrible network/internet at home. Seems like when you post something negative here is the only way for Vodacom to actually speak to you and reply on your message. Calling the call center is absolutely a waste of airtime and time. So after months I still have issues with reception at home! They just dont seem to do anything about it. I must pay ever month or will get bad judgement against my name but I must pay for a service that I am not receiving. There is NO COVERAGE over the area where I live and it seems to be not their problem. Today I am totally and mentally drained to be going through the frustration daily. It does not end!! Best of all there will be a day or maybe two where there is perfect signal, high speed test rating and then days on one nothing... Sick and tired of this... Pathetic customer service and extremely poor after care. I am done, drained and down in the dumps. Nothing to watch ever! No Google, No Facebook, No Netflix, No Showmax (paying for them also a waste at this stage).. DONE!!!

0
Replies (2)
Vodacom
Vodacom's reply25 Nov 2024, 08:20
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
 
LT
Linda T's update25 Nov 2024, 08:24
Reviewer Update
I do not need any consultants calling me anymore for nothing improves. Speaking to a person does not make my life easier. Fixing the problem is what will make a change in my well being.....

I will be cancelling this contract with immediate effect and after so many years will not be a member of Vodacom anymore.