Very unsatisfied customer

I am in the process of upgrading my cell phone and adding an accessory, confirmations called me the other day to finalise however I asked them to call me on the 24th to confirm my order as that is when they are only getting stock on their side.

Yesterday I called in as I would like to change the accessory option to a different one, pushed from pillar to post is an understatement, today I call in and same story transferred from one department to the next no one can actually help me aside from confirmations however they don’t take calls only make calls after all the back and fourth I request to speak to a manager who by no surprise is not available because he/she is in a meeting….. I was told my query has been escalated and someone will call me in 30min to and hour….. well it’s been 3 hours and still no call. I called back but still no luck.

Vodacom must have the most pathetic customer service department out there.