Very Unproffessional

Well well the problem have not been resolved, you took money again from my aunts bank account. I have been trying to get Vodacom to resolve this issue, but with no avail. I am giving you notice that if you do not resolve this issue and pay back the money that you have been deducting for month's then I will contact the Ombudsman and you will be in for a big surprise. Your service is very ********* and unproffessional. Please resolve this issue as soon as possible. This is the second time, that I ask to resolve this issue, please do not write a nice message one of our agents will get back to you, but they don't!!!!!!!!