Very unprofessional And bad customer service

<p>I am so disgusted at the unprofessional service from Vodacom. Ever since my upgrade was done I have had issues and can ever get things done by calling the customer care on 111 or even the upgrade no ********** . I have had issues with my sim swap and now with caller ID. The sim swap took was such a hassle because I could either never get through to the call center or the agent would say sorry sir the system is offline. Eventually I got through one day and after a big squeal it got done. Now with my caller ID, I have the same thing. Ever since the sim swap my caller ID is not working so I never know who's calling. I called the call center and they said that the systems are offline but I was on hold forever. Then the agent called me back and said she can't help coz my account is in arrears which is impossible because I just did an upgrade and my account is on debit order. I tried explaining to her but she wouldn't understand so I asked to be put through to upgrades and retentions because they processed my upgrade. She put me through but I was on gold for 20-25 min and was then transferred to the customer survey which I duly answered many times. Even after the customer survey the call continued. So much for the best network who can't even get a customer through to their call center or eve setup caller ID.</p> <p> </p> <p>Oh oh and by the way this is my second review about Vodacom and this upgrade. To date I have not had anyone contact me about my previous review/complaint.</p>