MC
Milton C

1 reviews | Active since May 2016

13 Dec 2016, 15:58

Very unprofessional

<p>I was on a lookout for a good Black Friday deal as most people that were looking to upgrade their cellphone device. So I app**** online with Vodacom for their Sony Xperia X deal, and had a consultant call me who signed me up for the contract and said I have been approved for the deal and will be receiving the device in the next few days, also I confirmed if they had the stock for me and the consultant reasured me that yes they do have the stock and I shouldn't worry about anything (calls are recorded, therefore kindly go back to listen how you have **** to your customer as I record all calls on my device as well). </p> <p>Two weeks later I decided to call in to find out why delivery taking so long only to be told that Vodacom has cancelled my application without any notification and now I have missed out on their promotion as well as any other promotion I could have gotten during the Black Friday period.</p> <p>Basically it's just a big thanks for nothing experience! </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 08:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team