1 reviews | Active since May 2016
Very unprofessional
<p>I was on a lookout for a good Black Friday deal as most people that were looking to upgrade their cellphone device. So I app**** online with Vodacom for their Sony Xperia X deal, and had a consultant call me who signed me up for the contract and said I have been approved for the deal and will be receiving the device in the next few days, also I confirmed if they had the stock for me and the consultant reasured me that yes they do have the stock and I shouldn't worry about anything (calls are recorded, therefore kindly go back to listen how you have **** to your customer as I record all calls on my device as well). </p> <p>Two weeks later I decided to call in to find out why delivery taking so long only to be told that Vodacom has cancelled my application without any notification and now I have missed out on their promotion as well as any other promotion I could have gotten during the Black Friday period.</p> <p>Basically it's just a big thanks for nothing experience! </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
