VERY Unpleasant upgrade experience!!!

<p>Decided to upgrade my Vodacom contract directly with Vodacom online end of October 2016.</p> <p> </p> <p>1st issue: RAM couriers had or was given the wrong delivery address by Vodacom. This resulted in my new phone being delivered the next day. It was a logistical nightmare to figure out who was to blame for the stuff up.</p> <p>2nd Issue: Due to my contract being upgraded at the end of October 2016, I would still be charged the full previous contract value for the month of November 2016. Again when I did the upgrade with Vodacom direct they advised me that this will not happen.</p> <p>3rd issue: I was promised that I will be given a FREE 1 GIG data package with my upgrade. 1st of November came and I received ZERO data from Vodacom. After contacting their customer care I was told that the FREE 1GIG data package will only be activated in December 2016.</p> <p>4th Issue: On the 8th of November I receive an SMS advising that my FREE 1 GIG data was activated but on THE WRONG VODACOM LINE. I contacted Vodacom customer care again. This time I was told by the service advisor that Vodacom MADE A MISTAKE by activating the FREE data on the WRONG number.</p> <p> </p> <p>So my questions to Vodacom:</p> <p> </p> <p>Why was my delivery address messed up, and who is to blame?</p> <p> </p> <p>Why was I let to believe that I will not need to pay the pre-upgrade monthly premium again in the upgrade month?</p> <p> </p> <p>Why was my FREE 1 GIG data package not activated on the 1st of November, then being told that it will only come in December and then SURPRISE it get's activated on the 8th of Number BUT to the WRONG NUMBER?</p> <p> </p> <p>Why was I led to believe that it will be a better experience dealing directly with Vodacom instead of going into a Vodacom shop?</p> <p> </p> <p>Why did I have to phone Vodacom so many times to get the service you would expect to get with a simple thing such as an Upgrade?</p>