1 reviews | Active since Feb 2017
Very unhelpful now handed over
<p>Vodacom locked my number. I was under the impression that my number was deleted from the network again. Vodacom has an atlernative number for me, but never tried to get hold of me.</p> <p> </p> <p>Months later I get a letter in the post saying that my account is going to be handed over. I contact the CEO's office via email and someone got in touch but was not helpful. </p> <p> </p> <p>I then contacted the CEO's office again with no help from the next person. After emails and phone calls for two months with the CEO's office, I find out my account has been handed over in the meantime.</p> <p> </p> <p>What a waste of my time and shocking service by Vodacom treating their clients like this, with their "I don't care, I can't help with attiude" it is disgusting!!!</p> <p> </p> <p>Now the collections agents say I must make an arrangemnt for the balance of the contract, which means I get no benefit of the minutes. This is not on.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still not resolved. Please get someone at Vodacom in Senior Management to contact me that can make a decision. Thank you.
Still not resolved. Please get someone at Vodacom in Senior Management to contact me that can make a decision. Thank you.
