TS
Timothy S

1 reviews | Active since Feb 2017

17 Feb 2017, 10:34

Very unhelpful now handed over

<p>Vodacom locked my number. I was under the impression that my number was deleted from the network again. Vodacom has an atlernative number for me, but never tried to get hold of me.</p> <p> </p> <p>Months later I get a letter in the post saying that my account is going to be handed over. I contact the CEO's office via email and someone got in touch but was not helpful. </p> <p> </p> <p>I then contacted the CEO's office again with no help from the next person. After emails and phone calls for two months with the CEO's office, I find out my account has been handed over in the meantime.</p> <p> </p> <p>What a waste of my time and shocking service by Vodacom treating their clients like this, with their "I don't care, I can't help with attiude" it is disgusting!!!</p> <p> </p> <p>Now the collections agents say I must make an arrangemnt for the balance of the contract, which means I get no benefit of the minutes. This is not on.</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply17 Feb 2017, 12:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TS
Timothy S's update01 Mar 2017, 11:36
Reviewer Update

Still not resolved. Please get someone at Vodacom in Senior Management to contact me that can make a decision. Thank you.