Very unhelpful and no solution to a problem just apologies

After my last complaint i wrote I had a guy call me to apologize.What is the point of telling me you are aware of it now and apologise for it but you offer me no solution to the problem.Meanwhile just like every month come end of this month Vodacom takes the full amount from me but im stuck with download speeds of 0.10 kbps on a 10 meg line.. I'm going to pay you this month exactly what you gave me..im paying you 1% of the bill..Blacklist me i don't care because you obviously don't have a ounce of care for my problem