Very unhelpful agents for fibre migration

I have been using Vodacoms fibre since 2021 and i relocated to a different province. I called to cancell the fibre and the call agent convinced me to do a migration instead of cancellation to which i agreed but i told her that the router is currently 500kms away and would need a new router. She agreed that they would give me a new router but now i followed up on the new installation and was told that i have to pay for a new router. The old router was paid off and the new router with migration wouldve been paid off in 12 months so i do not understand why i was being charged for a router!. The new call agent was so rude to me and very unhealpful. I ended up telling her to cancel it all together.

Vodacoms service sucks!!!!