Very unhappy- would not recommend.

I am extremely unhappy with the way my Vodacom contract upgrade was handled. I agreed to what was explained to me as a short extension of only a few months. However, I later discovered that my contract had actually been extended by 24 months, and the monthly cost is now almost double what I was told it would be. I was informed that my monthly payment would be around R250, but it is now approximately R500. In addition, a service fee has been added to my account which was never explained to me or agreed to beforehand. I also discovered that a tablet had been included as part of this agreement without my understanding or clear consent. The tablet has never been opened and is still sealed in its original packaging, and I am fully willing to return it to resolve this matter. I have contacted Vodacom three separate times to try and resolve this issue. The only solution offered to me was to cancel the upgrade and pay approximately R1500, despite the fact that the information provided to me during the sales process was inaccurate and not what I agreed to. Even after asking them to review the call recordings, my concerns were dismissed. To make matters worse, I did not receive any bill or statement until almost two months after the agreement was processed, meaning I was unaware of the actual costs and changes and could therefore not cancel or dispute the agreement earlier. I believe I was misinformed and that proper consent was not obtained for these changes.