Very unhappy with Vodacom Protea Glen mall branch

I brought my SIM card for a sim swap at the protea Glen mall Vodacom on 04/12/2023 in the morning. The system was offline. The lady insisted I leave my SIM card R20 and made a copy of my ID and proof of residence. Went back the following day to check for progress. She told me she’s still busy with it she’ll call me when done. Coming back today 15/12/2023 she’s not here, my sim swap still not done. The staff is not sure where she left my stuff and if she managed to do the sim swap. I told her that’s my main number i really need it back. Today I’m getting the same stories. For a whole 2 weeks the system was off according to them.