LJ
Levona J

1 reviews | Active since Oct 2021

17 Sept 2022, 12:30

Very unhappy with Vodacom and their lack of transparency.

Vodacom is not transparent with their customers. How do you pay more on your bill if you want to cancel one of your contracts. R129 MORE ON ONE CONTRACT AND ALSO MORE on another contract. How do you loose your number by just canceling your contract? How does an agreement of R55 per month go to R406. Vodacom lies to their customers to get business. I have 5 contracts and cannot wait until all those contracts come to an end so I can cancel them and move to another service provider. I am over vodacom, I'm hurt as I have been with them for more than 15 years😓

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Replies (1)
Vodacom
Vodacom's reply17 Sept 2022, 16:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team