Very unhappy with Vodacom

Vodacom customer service is terrible. 1. I logged a call on the 19 April 2019. I received a reference number by email but still I'm still waiting for an answer or caller.

2. I wanted to migrated my contract to included a phone. According to Vodacom websites you can. But when we were in shop we get told sorry we cannot but you previous sales person recorded the contract incorrect so that the sales person can get commission. I think this is a disgrace. Vodacom does not care about their customers.