MF
Megan F

1 reviews | Active since May 2020

31 Dec 2020, 14:01

Very unhappy with the service at Vodacom

Good day

My name is Miegien Fonseca I am very unhappy with the service I received from Vodacom. I received a call in June from a consultant offering me a data sim that I can cancel at anytime at the cost of R300 however I recently checked my statement and was shocked to see that I am paying an amount of R546 and that I am bind to a contract of 24 months I didn’t agree to .I have been calling the contact centre and nobody can assist as I was told to pay a cancellation fee. I am very dissatisfied with the service

0
Replies (1)
Vodacom
Vodacom's reply01 Jan 2021, 10:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team