LH
Lee-ann Harris
1 reviews | Active since Mar 2017
02 Dec 2019, 22:29
Very unhappy with service
I have been a loyal customer to vodacom for the last 4 years, never missed 1 payment, not even once late. I even got a second contract last year on black Friday.. I am due for an update there was an issue all of a sudden due to me being on debt review, I have been under debt review for 3 years and it wasn't a problem when I added a line last year, so why can't I upgrade now? It was said someone will get back to me in 48 hours as it was escalates, however I didn't receive any feedback as yet! You will loose me as a customer if this is not sorted l.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 07:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Dec 2019, 09:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply12 Dec 2019, 09:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team