Very unhappy with poor service

Extremely poor service with no assistance or constructive feedback from Vodacom. My account was blocked without any notice or communication from Vodacom on Sunday afternoon, upon enquiring with customer care Sunday evening, they cant assist me and advised I should contact accounts during office hours. Monday morning 8:00 I phoned accounts department which advised that my account was blocked due to ***** - unable to describe the situation. Requested me to log a call with the ***** department via email. She tried to contact the ***** department they are unavailable. I asked to speak to a Manager and she could not find her Manager. I logged the call with the ***** department via email, and received a ref no with a consultant will contact you soon. 12:30 still no feedback from accounts or ***** department. I phone accounts again the only response is the call is logged and it is being attended to and should be fixed in 24hrs. Still no explanation. ***** department still not available no response to other complaints made to customer care and no Manager available at accounts department. I need the number to work urgently as I have the number for communication not just for the sake of having it. I do not understand why they just block the account and cant contact you and confirm ***** like the banks do and then you need to be the one fighting to get the number reactivated.