Very unhappy with new contract service from Vodacom

<p>On 26 June 2017 I app**** for a new contract with Vodacom everything went smoothly untill the couriers was highjacked on 28 June 2017. Vodacom assured me that between 24 to 48 hours a new package will be sent after investigation. That I understand completly. I was on my way to go on holiday so I changed the delivery adress. After numerous times asking for conformation of the change of adress the package was sent to my home adress since Vodacom did not gave the right information. I arranged a 3rd party delivery with great frustration. From the 1 July untill 6 July I phoned Vodacom everyday and everytime they told me a different story. From the phone is on its way to its still under investigation. Even that the warehouse will immediatly send a new phone. All lies. </p> <p>I got home on 8 July 2017 and immediatly phoned Vodacom to activate the new line. The operator told me it will take 24 hours and everything is fine. Long story today 11 July I phoned and asked why my line is not active they told me it shows active because the highjacked phone simcard is the one that is activated. With great frustration I asked how can this be because Im sitting with the simcard in my hand with the number they allocated to me on Saturday. She said it was a automatic activation. When I asked her if I wasted my time on Saturday to activate my line she kept quite. I asked to speak to her manager and she informed me the manager/supervisor is busy but is advising that she does a sim swop. Im currenttly waiting to see if this is going to happen.</p> <p>I have never had such bad service with Vodacom. And is very dissapointed. Im most unhappy with every operator telling me a different story. This is a great inconvience to me since this was suppose to be a birthday suprise for my husband.</p> <p> </p>