VERY UNHAPPY WITH CUSTOMER CARE CENTRE

Very upset as very Poor service received from Vodacom Customer Care Centre. I called this morning 16 Sept to ask if I can block one of my sim cards that the number does not exist anymore. I was told yes and that not even a sim swap can be done with it now. I phoned this afternoon 16 Sept to ask how long the process will take to block the number and thenI get told they can only lock it and incoming calls can still be received and a sim swap can be done.

Like really, I have been battling with Vodacom and now every time I phone I get a different story. Why get told one thing and when you phone again to find out the progress you get told it cant be done.

I am seriously very ****ed off with this. I ask if they can retrieve the call from this morning as I can give them a time as the calls are recorded and I get told no. If accounts are outstanding they are fast to call but if you try and get help there is always a 100 different stories.