Very Unhappy Vodacom Fibre Client!!!

I will never refer vodacom to anyone, I have literally been offline for a month now and then they still charge for services.... not given!!! I phone everyday, and stay on the line for more than an hour and then they escalate the problem, and after a few hours I get an email that the SR is closed..... then I phone.... and the vodacom consultant says it's been closed because it's working....... NO its not working!!!! Why not phone me to follow up if it's working or not.... now every **** consultant take it on there hands to close a SR that's not working!!! I am not happy with this.....vodacom Fibre