VERY UNHAPPY VODACOM CUSTOMER

I took out a double deal contract with VODACOM in December 2023 for just under R600 per month. On 31 August 2025 I received a call from a Vodacom call center agent named with surname GOUNDEN. He told me that he sees that I qualify for a better deal with more minutes and data per phone for just R699 per month. I kept on asking only R699 and he repeatedly rep**** yes. I then accepted the deal but to my surprise, I was debited more than R1000 instead of the R699. I thought there might be a mistake but tried getting into contact with the sales agent in PE that assisted me in December 2023. She advised me to call the Vodacom call center and ask them to cancel the migration. I did so on 27 January 2025 with reference number RCO615535. I was then informed they would investigate and give me feedback within 7 days. The investigation came back and I was told that I agreed to this and they can't cancel the migration. Obviously, I was not happy with the response but after that I was sent from pillar to post......calling multiple numbers at Vodacom to get this migration canceled. It was a complete nightmare and mentally draining. These are all the numbers I called and no-one could assist me ***-******5 *** I then eventually spoke with Karabo Lamola on 04 April 2025 and I was yet again told to write an email to request the migration to be canceled. NO ONE AT VODACOM COULD HELP ME UNTIL THIS DAY. I AM NOW IN ARREARS AND THIS IS AFFECTING MY CREDIT RATING.........I REFUSED TO PAY UNTIL THE MIGRATION IS CANCELED AND APPARENTLY I AM NOW HANDED OVER TO THEIR LEGAL DEPARTMENT.

All I wanted was 1. For the migration to be canceled because if you listen to the voice recording between myself and the VODACOM CALL CENTER AGENT (GOUDEN), this was clearly sold to me under false pretences. 2. And then be credited for the months I paid and carry on paying the normal contract deal signed in December 2023.

I REALLY NEED HELP WITH THIS MATTER TO GET IT RESOLVED!!!!!! I WOULD NOT RECOMMEND ANYONE GOING INTO CONTRACT DEALS WITH VODACOM CALL CENTER AGENTS because they are so devious with the wording they use and you end up agreeing if you're not woke