LR
Leonardo R
1 reviews | Active since Oct 2018
16 Oct 2018, 12:25
Very Unhappy RED ViP Customer
I have been calling Vodacom for over 7 weeks to ensure that my dispute that I lodge in April 2018 must be finalized. To date my line has been suspended, and I have an active dispute in place and also an arrangement which is still in place.
My line is also suspended to call them and I am now communicating via email with them but everytime Customer Care intercepts the emails. No one seems to be equipped to assist me and everytime they close my disputes without any feedback on how it was resolved. I must call to ask them and no one still can tell me why it was closed.
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Replies (2)
Vodacom's replyOfficial
16 Oct 2018, 13:07 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Oct 2018, 13:07
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Oct 2018, 10:04 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you were contacted and assisted. Regards Consumer Website Team
Vodacom's reply18 Oct 2018, 10:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you were contacted and assisted. Regards Consumer Website Team